Document status
Draft · Issued · Delivered · Credited or voided
This timeline records the legal and delivery history of the sales document.
Invoice to payment
An invoice sent is not money received.
Navor keeps the sales document, the amount still owed, and the payment evidence connected without treating them as the same event. You can see what was issued, what reached the customer, what was paid, and what remains open.
CHF 1’240.00
Two timelines
The document can be delivered while the balance is still open.
Document status answers what happened to the invoice. Receivable status answers how much the customer still owes. Keeping these timelines separate prevents a sent PDF from becoming a false payment.
Receivable status
Open · Partially settled · Settled · Overpaid or cancelled
This timeline follows the original amount, applied payments, corrections, and remaining balance.
Quotes and pro forma invoices do not create a receivable. An issued customer invoice does. A credit note affects the balance only when the credit note itself is issued.
One invoice, step by step
A simple example: send an invoice, then see it paid.
You invoice Alpine Design CHF 1,240. Navor keeps the invoice, its delivery and the payment separate, so you can always see exactly what the customer still owes.
CHF
OpenSettled
1’240UnmatchedMatched
Create the customer invoice
Start by entering the customer, the work and the amount. When you issue the invoice, Navor fixes its number and final version and shows CHF 1,240 still due from Alpine Design. That is an open customer balance, not a payment transaction; only accrual accounting posts the invoice entry at this stage.
Send the final PDF
Email the final PDF from Navor, or deliver it yourself. If you send it from Navor, the delivery is recorded. The invoice still shows CHF 1,240 due until the payment arrives.
Import the payment
When Alpine Design pays, Navor needs the bank movement. If you previously connected your bank through SIX bLink, it can arrive automatically. Otherwise, upload and validate the bank statement. Navor then shows its date, amount, currency and bank reference.
Navor checks the match
Navor applies its reconciliation rules to the incoming payment. If it matches the invoice, Navor marks it paid or partially paid. If not, the payment stays unreconciled and the invoice remains due for review.
Real payment shapes
Payments rarely arrive in one neat shape.
The open balance should reflect what actually happened. Navor keeps each application explicit, so it remains clear what the customer still owes after partial or combined payments.
A partial payment
A CHF 600 payment against a CHF 1,000 invoice leaves CHF 400 open. The invoice is partially settled, not marked as paid.
One payment for several invoices
One bank movement can be allocated across several open invoices while preserving the amount applied to each one.
Money received on account
A customer payment can remain unapplied until the correct invoice is known, then be assigned without creating a second payment.
An overpayment or later refund
An excess amount remains visible. A refund is recorded only when exact refund evidence exists, separate from the original invoice and payment.
Navor Agent
Ask what is still open, then inspect the evidence.
The Navor Agent can read sales documents, open items, customer context, and available bank or cash evidence. It explains why a balance remains open and prepares proposed next steps for your review.
Which customer invoices have been open for more than 60 days? Show the original amount, applied payments, and remaining balance.
Explain why invoice INV-2048 is only partially settled and show the payment evidence linked to it.
The supporting evidence stays visible with each answer. Any proposed accounting change remains pending until you review and approve it.
Connected workflows
Create, deliver, and reconcile documents.
Create the document on WhatsApp
Request an invoice, quote, pro forma, or credit note using the customer data already saved in Navor.
See WhatsApp accountingSend the final PDF by email
Choose the saved billing contact, review the message, and record delivery separately from payment.
See email accountingMatch the incoming movement
Connect bank or cash evidence to the correct document and keep the source beside the accounting entry.
See document reconciliationQuestions
Invoice status and payment status, clearly separated.
Does issuing or sending an invoice mark it as paid?+−
No. Issuing creates the customer receivable and sending records delivery. The invoice becomes fully settled only when supported payment or correction events cover the remaining balance.
How does Navor handle partial invoice payments?+−
Navor applies the received amount to the open invoice and keeps the difference outstanding. The customer record shows the original amount, applied payments, and remaining balance instead of changing the invoice to paid too early.
Can one payment settle several invoices?+−
Yes. One payment event can be allocated across several open invoices. Each application keeps its own amount and connection to the shared bank or cash evidence.
Does a credit note automatically mean money was refunded?+−
No. An issued credit note reduces or corrects the receivable. A refund is a separate financial event and requires exact payment and refund evidence.
What changes between accrual and cash accounting?+−
An issued invoice creates an operational receivable in both policies. In an accrual period, the invoice-side accounting entry is recognized at issue. In a cash period, accounting and VAT recognition wait for payment evidence.